• Frequently Asked Questions
• Quick Start Guide
• The How-to & Why Guide (PDF)
• Online Demos
• Creating and Using Segments
• Anti-Spam Policy
• Anti-Spam Policy in Detail

Fequently asked questions

Can I include video in my emails?

Short answer is NO, there is currently no reliable video format suitable for display in emails. This is due to how well - or more appropriately, how badly - various email clients display video objects. (Apple Mail is by far the best email client for displaying video, but even so it remains limited).

Presently, a link from your email to the video in question is certainly the best option.

Can you send my campaigns for me?

Yes - we offer a Managed Service if you would like us to create and send your email marketing campaigns.

Can I have more than one template?

Absolutely. You can have as many different templates as you like. Use different layouts for press releases, newsletters or even different companies or client groups.

How long does it take to get my account setup?

Your FREE Account can be set up usually within 1 business day. Allow 1-3 business days to set up your account with your own templates designed and configured.

Can you furnish me with an email list?

No we can not supply email lists or databases to you. It is against New Zealand law for you to email people who you do not have express permission to email. VirtueMailer takes spam seriously. Click here for our Anti-Spam information page.

Can I create separate subscriber lists?

Yes you can create as many subscribers lists as you need. You can have separate sign up forms for each one or a single form that subscribes you to multiple lists.

Can I put a subscribe form on my website?

Absolutely. We can provide you with a subscribe form on your website, or email the code directly to your web designer.

Can I display my newsletters on my website?

Yes we can add some html code that will automatically display your sent campaigns on your website.

Can I have a demonstration of the system before I sign up?

Absolutely. Contact us to arrange a fully functional demonstration.

When people reply to my newsletters will the emails come to me?

Yes when you create an email marketing campaign you choose the email address that your campaign is sent from, and the reply address can be the same or another email address of your choice.

Do you offer bulk discount pricing?

If you send more than 5,000 emails per month you may apply for a bulk discount. Talk to us directly to find out exactly what we can offer you.